Privacy Policy & Terms — Premium Life

1. Introduction

Premium Life ("we," "our," or "us") operates the Premium Life platform, including the Premium Life Launchpad and the AI Coach Operating System (collectively referred to as the "Services"), accessible via coach.premiumlife.app and related environments.

By accessing, registering for, or using our Services, you agree to this Privacy Policy and Terms and Conditions. If you do not agree, you must not use the Services.

These Services are provided in a beta and experimental stageand are offered on an "as-is" basis.

2. Nature of the Service

Premium Life provides:

Online membership programs
Educational content and coaching systems
AI-powered coaching tools (AI Coach, PLL Coach, Marketing Coach)
Community-based platforms and integrations

The AI Coach Operating System is an evolving system that simulates coaching interactions using user-provided data. It is not guaranteed to be accurate, reliable, or secure.

3. Information We Collect

We collect and process the following types of information:

Account Information: Name, email address, and authentication data (Google OAuth or magic link)
Coach Programming Data: Your methodology, course content, frameworks, FAQs, and setup inputs
Chat Conversations: Messages during onboarding and ongoing AI coaching interactions
Usage Data: Platform activity, features used, session duration, and engagement
Integration Data: Tokens and configuration data for Slack, GoHighLevel, and other integrations

4. How We Use Your Information

We use collected data to:

Provide, operate, and improve the platform
Program and run your personalized AI Coach
Deliver coaching experiences to you and your clients
Generate reports and insights on engagement and performance
Manage subscriptions, payments, and support
Send service-related communications
Prevent fraud, abuse, and unauthorized access

5. AI Data Processing

By using the Services, you acknowledge:

Your inputs are used to configure and operate your AI Coach
AI systems process your data in real-time to generate responses
Your coaching content (methodology, frameworks, voice) powers your AI agent

We do not sell your data or use it to train general public AI models.

6. User Responsibility for Data Sharing

You are fully responsible for any data you share.

You agree that:

You will only share information you are comfortable disclosing
Any personal or sensitive data is shared at your own risk
Once submitted, data may be processed by AI systems and may not be fully controllable or reversible

Premium Life is not responsible for how user-submitted data is processed, retained, or exposed within the system.

7. Data Sharing & Third Parties

We may share data with:

Service providers (e.g., Supabase, OpenAI, hosting providers)
Integrations (Slack, GoHighLevel, CRM systems)
Legal authorities when required

We do not sell personal data.

Third-party services operate under their own policies, and we are not responsible for their behavior.

8. Slack & Integrations

When you connect integrations (e.g., Slack):

AI Coach bots operate within designated channels
Each client is assigned a private channel
Tokens are stored and used to deliver functionality

You are responsible for how you configure and use integrations.

9. Data Security

We implement standard security practices, including:

Encrypted connections (HTTPS)
Secure authentication (OAuth)
Access controls

However:

No system is 100% secure
We do not guarantee absolute protection of data

10. Data Retention

We retain data:

As long as your account is active
As needed to provide services

If you delete your account:

Data will be deleted within approximately 30 days (unless legally required otherwise)

11. Your Rights

Depending on your jurisdiction, you may:

Access your data
Correct inaccurate data
Request deletion
Export your data
Restrict or object to processing
Withdraw consent

12. Cookies & Tracking

We use:

Essential cookies for login and session management
Limited analytics for platform improvement

We do not use advertising trackers.

13. Children's Privacy

Services are not intended for individuals under 18. We do not knowingly collect data from minors.

14. International Data Transfers

Your data may be processed in different countries. We apply reasonable safeguards in accordance with applicable laws.

15. Third-Party Links

We may link to external platforms (e.g., Skool, Slack, GoHighLevel). We are not responsible for their privacy practices.

16. Membership, Payments & No Refund Policy

By purchasing any service:

You agree to all fees and billing terms
Access is granted immediately

No Refund Policy

All payments are strictly non-refundable, including:

Non-usage
Forgetting subscription
Change of mind
Lack of results
Partial usage

All sales are final.

Cancellation

You may cancel anytime
Cancellation stops future billing only
No refunds are issued for past payments

17. Access to Services

We may:

Modify or remove features
Limit or revoke access
Remove users for violations

At any time, without notice.

18. User Conduct

You agree not to:

Misuse the platform
Attempt system exploitation
Upload harmful or illegal content

Violations may result in immediate removal without refund.

19. Intellectual Property

All content, systems, and materials are owned by Premium Life.

You may not:

Copy or distribute content
Resell materials
Share access without permission

20. Limitation of Liability

To the maximum extent permitted by law:

Premium Life is not liable for any data loss, breaches, or damages
We do not guarantee system performance, reliability, or security
Use of the Services is entirely at your own risk

21. Beta Disclaimer

You acknowledge that:

The platform is in beta
Features may change or break
Downtime or errors may occur

We may modify or discontinue Services at any time.

22. No Professional Advice

All content and AI outputs are for educational purposes only.

We do not provide legal, financial, or medical advice. You are fully responsible for your decisions.

23. Termination

We may suspend or terminate access at any time. No refunds will be provided.

24. Modifications to Terms

We may update these Terms at any time. Continued use = acceptance of updates.

25. Governing Principles

By using the Services, you confirm:

You participate voluntarily
You accept full responsibility for your actions and data
You understand the experimental nature of the platform

26. Contact

For questions or requests, contact us through Premium Life official communication channels.

By using Premium Life, Premium Life Launchpad, or the AI Coach Operating System, you confirm that you have read, understood, and agreed to these Terms in full.

Premium Life Launchpad & AI Coach Operating System

Privacy Policy & Terms and Conditions